Monday, 5 September 2011

Panic causes internet outage

I thought you might enjoy this photo of my networking cabinet, as it rather puts you in mind of those puzzles you used to get in comics - where you have to find which balloon goes with which string.

If you're good at these puzzles, you will see that the blue thing (the router) is not in fact plugged into the black thing (the cable modem) but is instead plugged into itself. As a rule of thumb, things being plugged into themselves is NOT GOOD in a networking context.

I spent the weekend making angry calls to Virgin Media Business complaining that their cable modem was no longer working. Boy was my face red when I had to phone and confess that the problem may have resolved itself.

After 5 years helping people sort out their networks, it is interesting to note that I too am subject to such stupidity. In my defence, all I can say is: the internet blipped out on Friday at the about the same time that 4 people came through the door of the workshop, while another 10 phoned us. Furthermore, all my ethernet cables are the same colour.

So here's my tip of the day. Computer problems can often be resolved by going upstairs and watching Coronation Street catchup with a nice cup of tea.


  1. And I thought it was me who needed help with the network jungle!


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